Privacy Policy
Last updated: 16 September 2026
This Privacy Policy explains how The Creative Edge Media Ltd collects, uses, stores and protects personal information when you visit our website, contact us, submit an enquiry, respond to one of our advertisements, communicate with us through social media or book our services.
1. Who we are
The Creative Edge Media Ltd is a UK-based media company providing photography, videography, content creation, social media management and event media services.
For the purposes of UK data protection law, The Creative Edge Media Ltd is the data controller responsible for the personal information described in this policy.
If you have any questions about this Privacy Policy or how we use your personal information, please contact us at:
The Creative Edge Media Ltd
Email: info@thecreativeedgemedia.co.uk
2. Information we collect
We may collect personal information that you provide directly to us, including:
• Your name
• Email address
• Telephone number
• Business, team, club, programme or organisation name
• Details about the services you are interested in
• Event, competition, wedding or project information
• Information you provide when submitting an enquiry or completing a form
• Information you provide when contacting us through social media
• Booking, invoicing and payment information where applicable
• Correspondence and communications between you and The Creative Edge Media Ltd
We may also collect limited technical information when you use our website, such as your IP address, browser type, device information and information about how you interact with our website.
3. How we collect your information
We may collect personal information when you:
• Contact us directly by email, telephone or social media
• Complete a form on our website
• Submit an enquiry through one of our advertisements
• Contact us through Facebook, Instagram or another social media platform
• Request a quotation or information about our services
• Make or discuss a booking with us
• Attend an event at which we are providing services
• Interact with our website or online services
We may also receive information from organisations or event organisers where this is necessary for us to provide services on their behalf.
Where you submit information through an advertising or social media platform, such as Meta, Facebook or Instagram, the information you choose to provide may be passed to us so that we can respond to your enquiry.
4. How we use your information
We may use your personal information to:
• Respond to enquiries and provide information about our services
• Check availability and discuss potential bookings
• Prepare quotations, proposals, agreements and invoices
• Provide and manage services you have booked with us
• Communicate with you before, during and after an event or project
• Process payments and maintain appropriate business records
• Provide customer support
• Deliver photographs, videos and other content
• Improve our website, services and customer experience
• Respond to enquiries generated through advertising and social media platforms
• Send marketing communications where permitted by law
• Protect our business and prevent misuse of our services
• Comply with legal, accounting and regulatory obligations
We only use personal information where we have an appropriate lawful basis to do so.
5. Our lawful bases for processing
Depending on the circumstances, we may process your personal information because:
• It is necessary to take steps at your request before entering into a contract
• It is necessary to perform a contract with you
• We have a legitimate interest in operating and improving our business, responding to enquiries, maintaining appropriate records or protecting our services
• You have given us consent
• We need to comply with a legal obligation
Where we rely on legitimate interests, we consider whether our interests are proportionate and appropriately balanced against your rights and interests.
Where we rely on consent, you may withdraw your consent at any time.
6. Advertising and social media enquiries
We advertise and promote our services through platforms that may include Facebook and Instagram.
If you respond to one of our advertisements, send us a direct message or complete an enquiry form provided through an advertising platform, we may receive information you choose to submit.
This may include your name, email address, telephone number, team, club, programme or organisation, the event you are attending and information about the services you are interested in.
We use this information to respond to your enquiry, provide relevant information about our services, check availability and, where appropriate, discuss pricing or a potential booking.
Submitting an enquiry does not automatically mean that you have agreed to receive unrelated future marketing communications from us.
Meta, Facebook, Instagram and other platforms may separately collect and process information about your use of their services under their own privacy policies.
7. Marketing communications
Where permitted by applicable law, we may contact you with information about our services, events, availability, offers or other relevant updates.
Where consent is required for electronic marketing, we will ask for appropriate consent.
In some circumstances, applicable law may permit us to contact existing customers about our own similar products or services without obtaining fresh consent, provided the relevant legal requirements are met.
You can ask us to stop sending marketing communications at any time by contacting:
info@thecreativeedgemedia.co.uk
Where available, you can also use the unsubscribe or opt-out method included in the communication.
Stopping marketing communications will not prevent us from contacting you where necessary in connection with an enquiry, booking, agreement, payment or service you have requested.
8. Sharing your information
We do not sell your personal information.
We may share personal information with trusted suppliers and service providers where reasonably necessary to operate our business and provide our services.
These may include providers of:
• Website hosting and website services
• Email and communication services
• Payment processing and invoicing
• Cloud storage and file delivery
• Customer management and administrative systems
• Advertising, analytics and social media services
• Photography and video delivery platforms
• Professional services such as accountants, insurers or legal advisers
We may also disclose information where required by law, regulation, legal process or a lawful request from a competent authority.
Where another organisation processes personal information on our behalf, we expect appropriate measures to be in place to protect that information.
9. International data transfers
Some of the technology, social media, advertising, storage and other service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are used where required by applicable UK data protection law.
10. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
This may include retaining information where necessary to:
• Provide our services
• Manage enquiries and bookings
• Maintain appropriate business and financial records
• Meet tax, accounting, insurance or legal requirements
• Resolve disputes or respond to complaints
• Establish, exercise or defend legal claims
Retention periods may vary depending on the type of information and our relationship with you.
When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.
11. How we protect your information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
Access to personal information is limited where reasonably appropriate to people and service providers who require it for legitimate business purposes.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
12. Cookies, analytics and online technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the website, measure performance and support advertising or marketing activities.
Some third-party services integrated with our website may also use cookies, pixels or similar technologies.
Where consent is required by law for non-essential cookies or similar technologies, we will seek appropriate consent before using them.
You may also be able to manage or remove cookies through your browser settings.
13. Photography and videography
As a photography and videography business, we may capture photographs, video footage and audio while providing services at competitions, performances, showcases, weddings, corporate events and other productions.
The way this content is captured, used, stored and distributed depends on the event, the services being provided, our agreement with the client or organiser and the circumstances in which the content was captured.
Photographs and video may, where appropriate, be provided to the relevant client, organisation, team, programme or event organiser, made available through an online gallery or delivery platform, or otherwise used in accordance with the relevant agreement and applicable law.
Where appropriate, additional information regarding photography, filming, licensing, usage and delivery may be provided through our booking terms, agreements or information supplied by the relevant event organiser.
14. Use of photographs and video for promotional purposes
Where appropriate and permitted, photographs and video captured by The Creative Edge Media Ltd may be used to showcase our work, including through our website, portfolio, social media channels and promotional materials.
The basis on which content may be used will depend on the circumstances in which it was captured, the relevant agreement, permissions in place and applicable law.
Where specific consent is required, we will seek that consent.
If you have a concern about an image or video featuring you or someone for whom you are responsible, please contact us at info@thecreativeedgemedia.co.uk so that we can consider the circumstances and your request.
15. Children and young people
Some of the events and organisations we work with involve children and young people.
We recognise that children’s personal information requires particular care and protection.
Where we provide photography, videography or other media services involving children, we work with the relevant client, club, team, programme, school, organisation or event organiser regarding appropriate permissions, safeguarding arrangements and event procedures.
We do not knowingly use personal information collected directly from children for unrelated direct marketing purposes.
Where a parent, guardian, client or event organiser contacts us regarding the use of an image or other personal information relating to a child, we will consider the request carefully and in accordance with applicable law and the circumstances of the event.
16. Your data protection rights
Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including the right to:
• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict the way your information is processed in certain circumstances
• Object to certain uses of your personal information
• Request the transfer of certain information to you or another organisation
• Withdraw consent where we rely on consent
Not all rights apply in every circumstance.
To exercise a data protection right, please contact:
info@thecreativeedgemedia.co.uk
We may need to verify your identity before fulfilling a request.
17. Complaints
If you have concerns about how we collect or use your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.
Information Commissioner's Office
18. Third-party websites and services
Our website, social media accounts, galleries or communications may contain links to websites, platforms or services operated by third parties.
Those organisations may process personal information under their own privacy policies and terms.
We are not responsible for the privacy practices of third-party organisations acting independently of us. We recommend reviewing their privacy information before providing personal information to them.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, suppliers, advertising practices or legal requirements.
When we make changes, the latest version will be published on this page and the Last updated date will be amended.
20. Contact us
If you have questions about this Privacy Policy, would like to exercise a data protection right or have another privacy-related enquiry, please contact:
The Creative Edge Media Ltd
Email: info@thecreativeedgemedia.co.uk
